How to Lead Digital Transformation for your business in 2022
The new normal arrived in early 2020 to change our lives and ways of working. The technology sector’s modernization, affected just as all others, will have a vital role in 2021 business operations. When discussing this new modality, it’s impossible not to think of companies being faced with and adapting to operations and its implications, such as digital transformation or cybersecurity.
Within digitalization, we can find services accessed on-demand over the Internet, establishing the tendency of everything as a service (XaaS). Also challenged by this unprecedented situation is customer experience, being tested at its best.
However, one of the most powerful trends this year is AI, Artificial Intelligence, and its rapidly expanding world of applications. Closely related to AI usage is the Internet of Things — AI focuses on receiving data while IoT works to capture a large amount of it being transmitted.
AI positively impacts almost every human’s life thanks to its numerous applications across industries and modalities. Artificial Intelligence has slowly but surely taken over our everyday life, whether it’s a robotics prototype or a new feature of in-home technology or cellphones.
Furthermore, the motor of Robotics, IoT, Big Data, and other emerging technologies will continue to be the main source of innovation in the future.
When seeking an advantage over competitors and being more efficient, AI is a powerful tool that, if used correctly, can make a big difference. That said, we can expect to see all faces of AI in 2021, the good, the bad, and the ugly ones that perturb training data to deliberately throw off AI.
Just as with Artificial Intelligence, the number of devices using IoT technology is growing exponentially. These devices range from medical equipment to Google Nest or Amazon Echo.
Blending IoT and AI result in a powerful boost to operational efficiency. Businesses can manage their risks better and more timely, eliminating costly unplanned downtime and focusing on more important, time-sensitive tasks.
A major strategic point for IT-driven businesses for 2021 and beyond are anywhere operations. Thanks to the COVID-19 pandemic shifting most workers to a cozier, more familiar work environment (their homes), businesses have also shifted their way of working.
Deploying business services across a distributed infrastructure based on reliable software has enabled people to work anywhere, and businesses can still reach their projected goals.
Without a doubt, when it comes to doing business in 2021, we see XaaS as a big part of it. As the name implies, it means “everything” can be turned into a service! It’s not just technology— business efficiency support, customer engagement, and product development all fall under this umbrella.
This is why providing cloud services is one of the growth trends in digital transformation. As examples of what we are referring to, we can list SaaS, PaaS, Desktop-as-a-Service (DaaS), Hardware-as-a-Service (HaaS), Healthcare-as-a-Service (HaaS), Communication-as-a-Service (CaaS), Security-as-a-Service (SECaaS), Transport-as-a-Service (TaaS), etc.
The COVID-19 pandemic didn’t make customer experience important, but it certainly transformed it just like with everything else. Lockdowns and lengthy isolation periods worldwide have made users incredibly dependent on seamless, engaging software experiences. Going forward, as a way to one-up competitors, business owners will undoubtedly have to put more thought into providing reliable digital channels for their customers. That’s how digital transformation can knock on your company’s door.
The new normal is certainly here to stay, but that doesn’t mean businesses have to find themselves unprepared for what comes next. The trends listed in this article only scratch the surface of what a “normal” business can look and operate like after the COVID-19 pandemic.
With these highlights in mind, our team of experts at TechAid can help you figure out how to best move forward with your digital transformation and business plans so as to help you achieve your goals.
Author: Federico Rodríguez Buvinic
Marketing & Sales Coordinator at TechAID
LinkedIn: Federico Rodríguez Buvinic
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